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  • What are your MOQs
    The minimum order quantities for our products vary from product to product. Details regarding each products MOQ can be found on the page of the product in question. If you need any help getting this information, you are welcome to contact us.
  • How do I get samples of your products?
    Please contact and we will arrange samples for you.
  • What are your lead times?
    Lead times vary product to product. To get the most accurate information please contact us at In order to provide an estimate, for non customised packaging you could receive your order within 5 days of payment being received. For customised packaging, you're likely to wait 2-4 weeks for the customisations and then an additional 5 days for shipping as a minimum.
  • What certification do you have?
    We are certified to ISO 9001: 2015 - This certifies our understanding of complex quality management systems and demonstrates our ability to consistently provide quality products and services that meet customer and regulatory requirements. Please note that we are not a member of the ISO body but we are trained to their specification. Please click here to view the certificate. In regards to our packaging procedures, we closely follow British Standards and any UK Government guidlines. Please click here for further information on the UK Government procedures we adhere to.
  • What is your refund policy?
    We want you to be happy with your purchase, you are entitled to a full refund if an item is faulty or not as described. For customised items, no refund would be given unless there was an issue with the product. All of the products are checked and go through a stringent quality control on our side and pictures are taken before delivery and after to ensure goods are received with the customer in good order. Under no circumstances will refunds be made for errors made on customised packaging, but we will of course do our best to help you resolve the matter and get you a resolution which works for you.
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